As a professional organizer, (I don't know why we use the term "professional" since there are no "unprofessional" organizers - at least not by official title - maybe our industry has a self-image issue!) I've been in hundreds of homes.
People always ask us, "Is this the worst you've ever seen?" and obviously, even though someone has to be the worst, we always say, "No, no...not even close!" because what they're really asking for is reassurance. The truth is, the bigger the mess, the more exciting the job; that's because there's a more dramatic difference between the "before" and "after" for the client who is willing to embrace the process.
We don't go in and wave a magic wand. And sometimes we actually have to tell people, "We're not magicians." As my dad sometimes says, "You'll never succeed if you try to fit twenty pounds of shit in a ten-pound bag."
We don't have an arsenal of unique products known only to us, either. We're all for "shopping the house" and using what the client might have on hand before we go out and buy anything new.
We are practical, logical, creative, and experienced. We have the ability to see beyond the emotional strings attached to so many of their things, as well as the ability to look at any particular room, closet, cupboard, or drawer with fresh eyes and see the potential, the possibilities.
It's amazing, really, that some people would rather remodel an entire kitchen so their four sets of dishes and dozens of measuring cups will fit better, than to purge things they don't really need. They'd rather pay a fancy closet company to install a new closet system to fit all the clothes they've been hanging on to for decades, even though there are sizes they'll never fit into again and styles that will never come back - they'd rather spend money on that than to downsize and keep only what they'll realistically wear.
The real key to success for most of our clients is not, as they often hope, bigger closets, better shelving, fancier bins, or sophisticated storage systems. It's usually about getting rid of some of their stuff. Almost everyone has it - too much stuff - and people love their stuff! They have big plans for using it, fixing it, getting around to it, reading it, displaying it...any number of excuses for filling the attic to the rafters or cramming the basement full of boxes that don't get opened for years.
Once a client hops on board the organizing train of thought, it can be a lot of fun and very rewarding. Once they agree to let their space define the quantity of stuff they own rather than allowing their stuff to run and sometimes ruin their lives, it's very exciting for us, and freeing for them.
We aren't rocket scientists - not even close. But I love my job and the challenges we face every day. I love that we're able to come up with ideas that are unique to each client based on their situation and their needs - no cookie-cutter solutions for us. But mostly I love the people we meet, especially when they tell us that we've changed their lives. I can't ask much more than that from an honest day's work.